If you would like to use Box to get information to TSS, please share the folder or individual file via a public link. Just copy + paste the link into an email to TSS@Tufts.edu from Outlook or by adding a Comment with the link to the case and all the recipient has to do is click it to view the folder and the files within. Please do not use the "Email Shared Link" functionality in Box, but just take the Link that is provided and send it to TSS directly. Here is how to obtain the Link: (It is also readily and directly available on the right side under Link to Folder.
Just COPY + PASTE the link from the above screen into an email to TSS from Outlook rather than sending the link through the Box function 'Email Shared Link'.