TSS - When Will Insurance Cards Be Received

When Will Insurance Cards Be Received

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First Published  :Sun Jan 25 16:49:48 GMT 2015
Last Modified  :Wed Sep 18 17:49:17 GMT 2019
Last Published  :Wed Sep 18 17:49:17 GMT 2019
Summary :  Information pertaining to health/dental insurance card delivery

Response

Primary Information

    -Medical insurance cards 
    • New members and their dependents receive individual ID Cards within ten days of enrollment*
    • If a Subscriber adds a dependent, a new ID card is sent for that dependent
    • Members who change plan type (Quality, Traditional, Value) will receive updated ID cards with updated group numbers
    • If a Subscriber and /or dependents move groups (Active to COBRA or Retiree), new ID cards are sent with new group numbers
    • Members don't need a physical ID card to use benefits. Providers can confirm coverage contacting THP Provider Services at 888-884-2404 with the member's SSN or Subscriber Id #.
    • Subscribers may request additional ID cards by contacting THP Member Services by phone 884-516-5790 or online via the secure member portal.
    • Members have the option to download the Tufts Health Plan Mobile App, which allows them to access a virtual ID card, check claims and cost-sharing responsibility, offers a provider search tool, and view costs and benefits.
    - Dental Cards--Dental cards are usually sent to the home address within 15 days of enrollment*.
    • Only new Subscribers (aka newly enrolled employee) will receive ID cards (a set of two cards per family)
    • If a Subscriber adds/drops dependents, new ID cards are not sent, the new dependent can use existing ID cards
    • If a Subscriber and/or dependents move groups (Active to COBRA or Retiree group), new ID cards are not sent, they can use existing ID cards
    • Members don’t need a physical ID card to use benefits. Providers can confirm coverage by contacting Delta Dental with the member’s SSN or Tufts University Group ID (009340) and Subscriber ID #.
    • Subscribers may request additional ID cards by contacting Delta Dental by phone: 800-872-0500,*** email: customer.care@deltadentalma.com, online portal)
    Members have the option to download the Delta mobile app, which allows them to access a virtual ID card, offers a provider search tool, appointment scheduling tool (with participating providers) and the ability to view claims history and plan coverage.

    ***Delta Dental Cards:  if you need a replacement card or never received the card upon enrollment, call Delta Dental at 800-872-0500, and follow these prompts.
    Press 2 for Members/Subscribers
    Press 1 to order a new card
    Press 2 to enter subscriber's SSN, then enter SSN
    Press 1 to confirm SSN, then enter DOB upon prompt
    Press 1 to confirm DOB
    Press 6 to order a new card
    Press 1 to have it mailed to the address on file.  The card will arrive in 2-4 weeks.


    -EyeMed take approximately 7-10 business days to arrive in the mail.  Two cards will be sent and will have the main subscriber's name (i.e. employee's name) on the card(s) - the covered dependents will use that same card, as the member ID will be the same # for all members.

    Health plan *enrollment information is sent electronically to the carrier every Tuesday.  File feed for Dental plan enrollment information is sent electronically to the carrier every  Tuesday.  Enrollment file feed for EyeMed is sent every other Tuesday.  When the enrollment is entered in the system will determine when the information is sent to the carriers. See Benefits Feeds for more information.


     

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Keywords

    insurance cards, medical cards, timeframe, enrollment