TSS - What to do if one can't log into eServe

What to do if one can't log into eServe

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First Published  :Wed Mar 16 18:35:32 GMT 2016
Last Modified  :Tue Mar 13 23:44:54 GMT 2018
Last Published  :Tue Mar 13 23:44:54 GMT 2018
Summary :  instructions to assist an individual experiencing difficulty logging into Tufts eServe.


Primary Information

    New Hires will have access to eServe the following business day after  their Pre-Provisioning step is complete. The Pre-Provisioning email is sent immediately after the "ePAF Entered Date" on the Student/Temp New Hire Inquiry or Faculty/Staff New Hire Inquiry (The Panel).  Note that if the New Hire steps for Students/Temps are not completed within 30 days, the Job will expire and your Department will need to re-enter the ePAF so that you can once again access the system.

    Other than the above considerations, those who cannot log into eServe may just need to try a different browser, clear their cookies/cache, try updating their passwords, or if they happen to be overseas, may need to adjust their Language Settings (This may be solved through adjusting a browser setting, depending if they are using Internet Explorer or Chrome.

      •  In IE, navigate to "Tools -> Internet Options. Click on "Languages" button. Click on "Add.." button and add "English (United States) [en-us] to the top of the list.". Click OK. Click OK. Click Apply. Test again.

      •  In Chrome navigate to ‘Settings/Show Advanced Settings’ and scroll down to Languages

    • In Mozilla, navigate to the far right button on the top of the page for Open Menu. Click Options-Content-Languages.

      •  If not on the Tufts office computer and logging into PeopleSoft HR from a laptop, you need to use VPN, else the only view available will be your own Self Service information.  Other PeopleSoft information such as Timekeep and EPAF will not be available.  Go to the start menu, and search Cisco "AnyConnect".

    Please note that Affiliates do not have access to eServe; Persons of Interest do have access. If you were originally hired as an Affiliate and then become a regular Hire, you may have difficulty logging into eServe initially due to a possible "Identity Conflict." Please contact TSS to help resolve this and TSS will work with TTS.


    Note that enrollment is best completed from a computer or laptop rather than a cell phone and that you may have difficulty with a Mac/Safari browser. Try changing browsers if you are having technical issues.
    If constituents receive an error "Action item already exists" when trying to complete their New HIre information, have the user log into the system and click on the pagelet to perform their new hire steps.  Have them  click on the button next to "Temp/Student Employee New Hire" and select "Reload."  The activity guide will reset itself and they should then see the guide display properly.


Related Information



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