TSS - December 2021 News and Announcements

December 2021 News and Announcements

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First Published  :Tue Feb 01 18:35:39 GMT 2022
Last Modified  :Wed Feb 02 20:43:44 GMT 2022
Last Published  :Wed Feb 02 20:43:44 GMT 2022
Summary :  Summary of TSS News & Announcements for Dec 2021


Primary Information

    12.22.21 - Preparing for Your 2022 Blue Cross Blue Shield Health Plan

    If during the 2022 Open Enrollment event you elected to enroll in one of the Faculty-Staff Blue Cross Blue Shield (BCBS) health plans effective JAN 1, 2022 this message is for you. If you have not completed your 2022 Benefit Elections yet, our Benefits team will review your case and notify you when your benefit event will be available. 

    This informational highlights key points for your reference as we transition into 2022 with BCBS.
    • Physical member ID cards were mailed out on DEC 9 by the BCBS vendor.  If you have not already, you should receive ID card(s) for you and covered dependents at your home address on record by the JAN 1 effective date.
    • Employees can also call Member Services at 888-261-0133, M-F 8am-6pm EST, to obtain their member ID # over the phone. 
    • Beginning JAN 1, members can register for a “MyBlue” account using the MyBlue App. MyBlue allows members to access their ID # and plan features such as coverage and benefits, find a doctor or facility, access up-to-date claim status and more.
    • Registering for MyBlue is also your gateway to sign up for Well Connection telehealth services that provides 24/7 access for non-emergency medical or behavioral health care for you and your family.
    • We recommend that you ensure you have an adequate supply of any prescriptions you need through early January.
    • For prescription pick up on or after JAN 1, 2022, if you do not have your physical card in hand, you will need to provide the pharmacy with the following information:
      • Your Member ID #
      • RX Bin #: 003858
      • PCN #: A4
      • RX Group: NMTA
    • Similar to the current process, short-term 30-day prescriptions may be picked up at any pharmacy. Long-term (maintenance) prescriptions must be purchased at a CVS Pharmacy OR obtained through the Express Scripts Mail Order program.
    • Please note the BCBS Member Service Holiday Closings, when member services will not be available to assist with any inquiries:
      • THUR DEC 23 closing at 3pm
      • FRI, DEC 24 closed all day
      • FRI, DEC 31 closing at 3 pm
      • MON, JAN 3 closed all day (observed for New Year’s Day)
    • Resources/Contacts for all health and pharmacy plan questions:

    12.21.21 - Update to VPN/eServe Issue Reported 12.16.21

    We are delighted to confirm that TTS has been successful in rolling out a remediation to the problem noted on 12.16.21, and as a result ePAF hiring access has been re-enabled & pre-provisioning is available.

    Furthermore, this mitigation means that your new hires will not need to download VPN to their personal devices in order to complete their onboarding, though we do still strongly recommend that all off-campus access to eServe is done via VPN.


    Tufts Technology Services (TTS) informed the Community, that due to the logj4 vulnerability and to protect Tufts assets, several protections were added. The most notable change is a new requirement to use the VPN for access to eServe (HR system for Employee Self Service) and Tableau.
    Based on these changes Pre-provisioning is unavailable and as a result, ePAF Hiring Access has been disabled to avoid having the Pre-Provisioning email sent out automatically when a new hire is entered into ePAF. TTS is currently investigating options to address this, and we will inform you as soon as the access has been reinstated. We apologize for the inconvenience and appreciate your patience.

    Click here for more information 


    Week EndingTime Entry Due
    December 18, 2021Early cutoff, Monday December 20 at 3pm
    December 25, 2021Early cutoff, Tuesday December 21 at 3pm
    January 1, 2021Regular time, Tuesday January 4th

    Please note that there are two Pay Period End Dates (12/18/2021 and 12/25/2021) available to you. Please be sure to select right one for the week you are submitting.

    12.13.21  Information for Tax Season 2022

Related Information



    Preparing for your Blue Cross Blue Shield Health Plan, VPN/eServe Issue, Early Payroll Cutoffs, Tax Season Information