For security reasons, Tufts does not give your social security number nor mother’s maiden name to the bank. If your card is being declined, you will need to contact the bank (JP Morgan Chase) at 800-316-6056. The bank will verify your identity by asking for
- your Employee ID number (which you should enter in lieu of your social security number) and
- the password you selected on your application to obtain the Corporate Card/PCard.