TSS - What to do when a credit card is lost/misplaced

What to do when a credit card is lost/misplaced

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First Published  :Tue Jul 14 17:15:37 GMT 2015
Last Modified  :Wed May 11 20:41:26 GMT 2022
Last Published  :Wed May 11 20:41:26 GMT 2022
Summary :  Provides action steps when a Tufts credit card (procurement card or travel card) is lost/stolen/misplaced.


Primary Information

    It is the cardholder’s responsibility to report lost or stolen cards immediately to JP Morgan Chase and to TSS. Tufts is responsible for any and all purchases made until the card is reported missing. A toll free number (800-316-6056) has been established for your convenience and is available 24-hours a day, 7-days a week. After notifying JP Morgan Chase, the cardholder must report the lost card to Tufts Support Services.  It takes approximately 3-5 business days to receive the replacement card.

Related Information



    credit card, lost, stolen, misplaced,missing