The following vendors are sent via file feed every Tuesday of the week: EBPA (includes FSA/Commuter/COBRA), Tufts Health Plan, Marathon Health, Care.com, Met Law, Best Doctors, and Delta Dental, and Blue Cross Blue Shield for Post Docs as of 3/26/20.
Eye Med is the only file feed that is sent biweekly.
The basic information regarding enrollment and termination of an employee and any changes to Name or DOB (done by TSS) or Address (done by employee) for Active Employees or their Dependents
go over to the file feed to all of the above vendors as follows:
- can only be updated by contacting TSS Last Name
- can only be updated by contacting TSS Address (
must be a local MA address for Tufts Health Plan and EBPA or else will be flagged as a discrepancy and they will be ineligible for coverage)- Employee can update in eServeDOB
- can only be updated by contacting TSS SSN
- can only be updated by contacting TSS Gender
- can only be updated by contacting TSS Email address-
Employee can update in eServe Phone numbe
r- Employee can update in eServe Date of hire
- can only be updated by contacting TSS Date of termination
- can only be updated by contacting TSS Coverage type
(such as 2 person, family or single)- can only be updated by contacting TSS Group # for the pla
n- can only be updated by contacting TSS
DEPENDENTSFirst & Last names-
Employee can update in eServe but must also notify TSS DOB-
Employee can update in eServe but must also notify TSS SSN-
Employee can update in eServe but must also notify TSS Address-
Employee can update in eServe
OTHER VENDORS AND INACTIVE EMPLOYEES:
A data file with individual employee information is not sent to Prudential. We only send the total headcount and salary information PLUS we send an Evidence of Insurability
(EOI) file for those who need to complete the EOI process as New Hires or during Open Enrollment. There is no need to update your Name or Address with Prudential; just make sure it is correct in PeopleSoft.
Fidelity/TIAA receives file information for active and inactive employees in the retirement plans. File information is sent with the regular payroll files (so weekly each week and semi-monthly every 2 weeks). For separated employees or active employees not currently participating in the retirement plans through Fidelity and TIAA,
please report the name change (or address change) to vendors directly in those instances.
Other Inactive employee Name/Address changes should be done directly with the vendor- i.e. EBPA for COBRA, Crosby for Retiree Health & Dental for 2017, EBPA for under 65 Retiree Health for 2018, EBPA for over or under 65 Retiree Dental for 2018, Via Benefits (formerly One Exchange) for over 65 Retiree Health for 2018. If a Retiree has a Name/Address Change and states that the vendor referred them to Tufts, please take the information and Tier 3 Benefits can make the changes with the vendor.