TSS STAFF
Management
Contact the Management Team for any department issue.
Chris Durham
Executive Director, Tufts Support Services
Christopher.Durham@tufts.edu
617-627-3846
Claudia Jackson
Senior Director, Communication, Training, and Process Improvement
Claudia.Jackson@tufts.edu
617-627-3762
Customer Service
TSS Customer Service Team
The TSS Customer Service Team supports three main functions in collaboration with our colleagues in Central Finance and Human Resources: Finance, Payroll, and Benefits.
Taylor Corey
Manager of Customer Service
617-627-0387
Taylor.Corey@tufts.edu
Contact for all questions related to Customer Service and case escalations
Melissa Tavares
Project Manager & Case Escalation Specialist
Melissa.Tavares@tufts.edu
Contact for all questions related to Customer Service and case escalations
Customer Service - Finance
The Customer Service - Finance Team supports initial inquiries and questions related to Accounts Payable, Invoice processing and questions, Journal Uploads, Procurement, Travel & Expense, Medius, and Appricity.
Maureen Hallett
Team Lead, Customer Support - Finance
617-627-0171
Maureen.Hallett@tufts.edu
Contact for any A/P and Finance inquiries and escalations
Dorothy Hartnett
Customer Support Representative - Finance
617-627-0172
Dorothy.Hartnett@tufts.edu
Contact for any A/P and Finance inquiries
Lilian Homer
Customer Service Representative - Finance
617-627-0156
Lilian.Homer@tufts.edu
Contact for any finance inquiries
Customer Service - Payroll
The Customer Service - Payroll Team is the first point of contact with questions related to payroll, timesheets, hiring, ePAFs, eServe, and onboarding questions. This team also oversees in-person and remote I-9 verifications.
Samantha Hansbrough
Team Lead, Customer Service - Payroll
617-627-0158
Samantha.Hansbrough@tufts.edu
Contact for any Payroll inquiries and escalations
Malene Swan
HR Payroll Data Administrator
617-627-0167
Malene.Swan@tufts.edu
Contact for temporary hires through TSS, ePAF and eServe questions, inquiries on hiring mechanisms, supplements, terminations, and any other concerns
Sharon Fenton
HR Customer Service Representative
617-627-0161
Sharon.Fenton@tufts.edu
Customer Service - Benefits
The Customer Service - Benefits team assists with all questions and inquiries related to your benefits at Tufts, including, but not limited to: Leaves, Open Enrollment, Life Events, and Tuition Remission.
Priya Rhodes
Customer Service Representative, Benefits
617-627-0165
prathima.rhodes@tufts.edu
Contact for Tuition Remission, and general inquiries related to Benefits
Cyndy Camille
Customer Service Representative, Benefits
cyndy.camille@tufts.edu
Communications/Training/Process Improvement
Carol Liedes
Knowledge, Training & Communications Manager
617-627-0152
carol.liedes@tufts.edu
Siobhan Ramos
Associate Director, TSS Business Systems
617-627-0701
siobhan.ramos@tufts.edu
Michael Reynoso Portes
Business Analyst
617-627-0199
michael.reynoso_portes@tufts.edu
Claire Suthar
Data Reporting Analyst
617-627-0153
claire.suthar@tufts.edu
Anne Churchill Wierum
Instructional Designer
617-627-6472
anne.wierum@tufts.edu
Operational Support Staff
Andy White
TSS Administrative Coordinator/Front Desk
Employment Verifications, Mortgage Verifications
In-Person I-9 verifications in Medford at 169 Holland Street (TAB Building)
nicholas.white_jr@tufts.edu
You can make an I-9 appointment via this link: https://access.tufts.edu/i-9-employment-verification-process
Finance Operations Team
James Luongo
Manager of Financial Services Operations
617-627-6504
james.luongo@tufts.edu
Accounts Payable
Maria Goncalves
AP Supervisor
617-627-0182
maria.goncalves@tufts.edu
Karin Barry
Sr. AP Representative
617-627-0183
karin.barry@tufts.edu
Katie Barry
Accounts Payable Coordinator
617-627-0191
katie.barry@tufts.edu
Barbara Cassidy
Sr. AP Representative
617-627-0186
barbara.cassidy@tufts.edu
Marissa Deci
Accounts Payable Coordinator
617-627-0164
marissa.deci@tufts.edu
Lisa Fournier
AP Banking Lead
617-627-0205
lisa.fournier@tufts.edu
Risa Greene
AP Supplier Compliance Rep
617-627-0187
risa.greene@tufts.edu
Krystyna Jarmark
Accounts Payable Representative
617-627-0190
krystyna.jarmark@tufts.edu
Travel
Kristen Buckley
Travel & Expense Representative
617-627-0204
kristen.buckley@tufts.edu
Georgie Haynes
Travel & Expense Representative
617-627-0202
georgie.haynes@tufts.edu
Beverly Rice
Travel & Expense Representative
617-627-0201
beverly.rice@tufts.edu
Anita Robbins
Travel & Expense Representative
617-627-0203
anita.robbins@tufts.edu
Procurement
Christine Capraro
Procurement Process Representative
christine.capraro@tufts.edu
Todd Lee
Procurement Process Representative
617-627-0200
todd.lee@tufts.edu
Leanne Poisson
Credit Card Program Administrator
617-627-7000
leanne.poisson@tufts.edu
HR Team
Maria Accardi
Payroll Tax Accountant
Maria.Accardi@tufts.edu
Kathleen Johnson
Benefits Data Administration Supervisor
Kathleen.Johnson@tufts.edu
Carol Sabanty
Sr. Benefits Admin Coordinator
Carol.Sabanty@tufts.edu
Susana Sanchez
Senior Payroll Coordinator
Susana.Sanchez@tufts.edu
Brenna Shaw
Payroll Administration Supervisor
Brenna.Shaw@tufts.edu
Paxina Shitto
Sr Payroll/Data Admin Specialist
Paxina.Shitto@tufts.edu
Elissa Voynichka
Payroll & Benefits Accountant
Elissaveta.Voynichka@tufts.edu
Michael Walsh
Senior Payroll Tax Accountant
Michael.Walsh@tufts.edu